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This archived content is from Mary Wilkins’ sewing and quilting message board “Sew What’s New,” which was retired in August 2007. It is being provided by “Sew What’s Up,” which serves as the new home for many members of “Sew What’s New.”
From: tjrbass
Date: 01-09-2005, 02:54 PM (1 of 10)
It's Sunday and the store is closed. My new Pfaff 2025 is stuck - simply put, it's jammed and does not do anything. The handwheel will not turn, and it seems to be jammed somewhere down in the bobbin area. Comments to this newbie?
User: tjrbass
Member since: 01-09-2005
Total posts: 1
From: Catalina
Date: 01-09-2005, 03:00 PM (2 of 10)
I have a 1475 and this has happened to me a few times. Did you take
the bobbin out and look for threads- this is what I do and I usually
find I have a tread caught somewhere in there. Check with a
flash light if you have too. Penny
User: Catalina
Member since: 01-06-2005
Total posts: 119
From: Hippiegirl
Date: 03-31-2005, 02:23 AM (3 of 10)
I have a 1475 and this has happened to me a few times. Did you take
the bobbin out and look for threads- this is what I do and I usually
find I have a tread caught somewhere in there. Check with a
flash light if you have too. Penny


This happened to me in sewing class with my Pfaff. When you are pulling
up the bobbin thread you need to hold on to the top thread to the left side. If you don't, the needle will push the top thread into the bobbin case and it jams. Doing this fixed it for me.
User: Hippiegirl
Member since: 03-21-2005
Total posts: 77
From: MaryW
Date: 03-31-2005, 08:35 AM (4 of 10)
I did that with my Pfaff once. One tiny piece of thread had everything jammed up solid. I ended turning it upside down almost and using a light to find it. I couldn't believe one thread created such a big problem.
MaryW
owner/editor of Sew Whats New
User: MaryW
Member since: 06-23-2005
Total posts: 2542
From: Kylnne2
Date: 04-01-2005, 02:01 AM (5 of 10)
Yep, time to get out the screw driver and the lint brush. I would take it all apart..remove needle plate, needle, bobbin and case and give a good cleaning just for a starter.. clean the feed area then try to turn the wheel and clean the bobbin area as it turns. When I removed my bobbin to fill it after sewing some heavy fleece for hours this week I found a huge wad of fluff that had compressed to almost a hard ball in my bobbin case. I am surprised that my machine did not jam. I hope you find and correct the problem with your machine.
User: Kylnne2
Member since: 07-10-2004
Total posts: 629
From: vabell
Date: 02-23-2006, 01:26 PM (6 of 10)
help! anyone? have same problem, thread caught in bobbin housing, i think that's the term- area that you insert bobbin case into--yes, i'm a newbie - i can see small piece of thread, however cannot figure out how to take housing out to clean. have tried dental floss, searched the net, talked with dealer, they say i shouldn't disassemble. it's a long drive to dealer and i really don't want to be w/o machine-it seems such an easy thing to remedy myself. i love challenges--. the machine will not move at all, have tried turning wheel backwards, nothing. have i totally messed it up, please no-any suggestion is certainly appreciated for this newbie to boards-can't believe how much i've learned already from the topics, THX!!!!!!!
User: vabell
Member since: 02-23-2006
Total posts: 1
From: Tom Land
Date: 02-24-2006, 12:07 AM (7 of 10)
I wish I had seen this post back when it first went up. There were a number of 2025s and sister models with defective hooks. Check to see if your bobbincase basket is black or silver colored. If it is not black you may have one of the defective ones. Take it to your dealer and have it replaced under warranty.
If it is black your problem is most likely one of the things already talked about by others.
Have fun or don't do it, Tom
User: Tom Land
Member since: 09-21-2005
Total posts: 514
From: Kylnne2
Date: 02-25-2006, 03:40 AM (8 of 10)
Tom, could you elaborate on what models some of the sister models were that had the hook problems?
User: Kylnne2
Member since: 07-10-2004
Total posts: 629
From: Tom Land
Date: 02-26-2006, 12:49 PM (9 of 10)
Some of the 2000 class machines (not 2100 class, this is just models that the first two digits are 20 such as 2024,2034, 2044, 2054) had defective hooks that were prone to get thread locks. An occassional thread lock can be caused by a dirty bobbincase area or misthreading so if you've had a thread lock don't assume a bad hook, but if you've had a few you might want to take it to the dealer. I personally, have started replacing the hook the first time someone has the problem just in case. It is not worth making my customers have a problem a second time before deciding it is defective. The defective hooks were chrome colored with chrome colored hook baskets. The new style is a chrome colored hook with a black hook basket.
Bear in mind that the vast majority of the original hooks were not defective and there is no advantage in changing to the new style except that they run a little quieter. Unfortunately this is one of the parts that there is no way to know which machines got the bad ones. Please do not rush into the dealer just because your hook is all chrome colored.
Have fun or don't do it, Tom
User: Tom Land
Member since: 09-21-2005
Total posts: 514
From: Kylnne2
Date: 02-26-2006, 02:20 PM (10 of 10)
Thanks Tom. My Pfaff is not one of these models but this info is always nice to know.
User: Kylnne2
Member since: 07-10-2004
Total posts: 629
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