Date: 07-06-2006, 10:00 AM (1 of 4)
|My embroidery unit on my machine quit working right in the middle of a project. I took it apart and saw that is was the ribbon sensor torn in half. I took it to the nearest authorized singer warranty center and showed the guy what was wrong. He said that singer would have to replace the embroidery unit and it would be about 3 days. That was 4 weeks ago. I have contacted Singer and they do not have any record of my machine coming in or a new unit being sent out. The man I took it to (he is the owner of the store) says he sent it off. Singer has tried to get a tracking number to no avail. Singer will do NOTHING to help me and I want my machine back. Please give me some idea of what I can do. I have spoken to endless supervisors at Singer and no one seems to care.||
Member since: 02-05-2006
Total posts: 5
From: joni lowe
Date: 07-06-2006, 03:39 PM (2 of 4)
I think I would go back to the guy at the repair shop, and nudge on him to let you know how he shipped the unit. Was it UPS? Fed-X? and then contact the shipper with dates, times, that kind of info to track your machine. The repair shop guy has to have some sort of documentation about how he runs his business. Just some thoughts.
User: joni lowe
Member since: 03-29-2005
Total posts: 75
Date: 07-07-2006, 08:29 AM (3 of 4)
I agree. It is the repairman's job to find the machine and make sure that it got there. He was the last one to see the machine, he is the one who sent it off and he'll have the part when it comes time to pick it up. I'd insist that he track it down. Perhaps it didn't even leave the shop or the shipper. I'm sorry that Singer doesn't know anything about it but if it never got there I'm sure they have no way to track the machine. The repairman normally should have receipts and tracking numbers to help find the machine.
Bernina 200e, Artista V5 Designer Plus, Explorations, Magic Box, Bernina 2000DE & 335 Bernette Serger, Bernina 1530 Sewing Machine, Bernina 1300 DC Overlock (with coverstitch)
Member since: 02-03-2004
Total posts: 3775
Date: 07-07-2006, 11:16 AM (4 of 4)
I was told by my Singer dealer that if you open the machine and take it apart while it is still under warranty, you have, in effect, voided the warranty. My Pfaff dealer told me the same thing. When a problem arises, we sometimes add to the problem by taking the machine apart ourselves. Hopefully, you'll get your problem resolved soon. If any of my machines start making any kind of noise that is out of the ordinary for them, and you can usually hear it right away, I stop the machine, check all the areas that are viewable by me to see if there is a problem I can correct and if not, to the service shop I go.
Member since: 05-19-2001
Total posts: 318
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