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From: lendube
Date: 02-02-2007, 11:00 PM (1 of 6)
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Some of you might remember that I sent my machine in for a cleaning and tune up. Well, that was on the 10th of January, 3 1/2 WEEKS AGO! I was told 10 days to 2 weeks. After two weeks I started calling and was told that the repair guy was sick. That's all. He'd get to it when he got better. Okay, I'm patient but I miss my machine. I called again this past Wed. and was told that he was still sick. I said I was sorry for him but I need my machine so I'd pick it up Friday (today). I did and took it to another authorized Viking dealer near the first one. They promised it would be back this coming Friday barring any needed parts. Shouldn't happen since there's nothing wrong with it. The machine is being sent to one of their other stores where they do all service. Now what I thought was weird is that the lady wanted me to take all (in her opinion) non essential pieces back with me. She had me take the cover, foot pedal, cord, sliding table and my entire embroidery unit. I wasn't comfortable leaving it w/out the cover and questioned that. She assured me it was normal practice. I also wanted the emb. unit cleaned/checked out but she said they would only take it if it had a problem. Is this normal practice or is it a bit strange? This is a dealer with a very good reputation and they've been in business since the '60's with 4 locations in the county. Lennie 
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User: lendube
Member since: 08-06-2006 Total posts: 1548 |
From: Chrysantha
Date: 02-02-2007, 11:53 PM (2 of 6)
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I donno....-I- think it's strange to take in an embroidery machine and not leave the unit...but then I find it strange that a repairman can be THAT sick for that long without dying or at least having a terrible disease, and they don't tell you why... I dumped my 11,000 off at my dealer and told her to either send it to Janome and get it fixed CORRECTLY this time (#6 for the same problem) or I want a new machine. It's been a wk now...she called me, in a hurt/angry tone and told me to call her back...this was wed. (I'd called monday and got no return call...) so tomorrow I'll go by her shop. (with my husband as backup/extra ammo) and she whats she's doing with it now... I've gotten to sew -1- whole project on a 1, 1/2 yr old machine, otherwise it's in the shop, for a 10 min fix, that her husband the repairman can't do, because he refuses to go to the Janome repair schools... So I kinda know how you feel... 
Chrys
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User: Chrysantha
Member since: 09-06-2002 Total posts: 2414 
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From: weezyrider
Date: 02-03-2007, 09:12 AM (3 of 6)
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It could depend on the dealer - I had a 1+ and always took everything back except the power cord foot and case. They might not want to be responsible for a lot of extra feet and stuff. The dealer also never looked at the embroidery unit. With the Pfaff 2144/70 and a Brother PC-6500 (different dealer but handles both Pfaff and Tacony) they DO want the embroidery unit to check it out. It costs more, though. Weezy 
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User: weezyrider
Member since: 08-19-2003 Total posts: 218 
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From: wghmch
Date: 02-03-2007, 02:32 PM (4 of 6)
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"the lady wanted me to take all (in her opinion) non essential pieces back with me. She had me take the cover, foot pedal, cord, sliding table and my entire embroidery unit. I wasn't comfortable leaving it w/out the cover and questioned that. She assured me it was normal practice. I also wanted the emb. unit cleaned/checked out but she said they would only take it if it had a problem...Is this normal practice or is it a bit strange?" Precautionary on the shop's part. One of the great problems that shops deal with is people who lose parts like this, and then really think that they were with the machine when they took it in for service. Most reputable shops will carefully list everything that is with the machine, but this method only works if they insist that the customer acknowledge receipt of all of these items when they pick it up. In this case, the shop is trying to minimize the possibilities of a disagreement over the lose of some part, in this manner. You might question whether their policy is the best one to use, but there is no way that it could be interpreted as an attempt to be dishonest. Bill Holman |
User: wghmch
Member since: 03-04-2003 Total posts: 249 |
From: lendube
Date: 02-03-2007, 03:06 PM (5 of 6)
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No, I never thought there was anything "fishy" going on. I was more concerned about damage to my machine w/out it's cover since it was being relocated for the service. Also, I would have assumed that the emb. unit would need a good cleaning as well and be part of the service. I understand what you're saying, Bill. It was just that I literally took the machine from one shop to the other and the first shop kept everything and the second only the machine itself. I was wondering what was usual. Thanks for the input. Now I just can't wait to get the silly thing back.  Oh, Kath, I found that the first shop was dishonest with me regarding the guy's illness. Apparently he's got it bad with a flu/cold type of thing that so many folks have right now. I was told week before last that my machine was first on the list when he got back and when I called this past Wed. I was told that he'd been in all the past week but for only a couple of hours each day. Out and out lie. Well, it was a new shop to me and they lost my business. Not just this cleaning but any future as well. Too bad since there are very few shops in the county period and they're all at least an hour's drive for me if not more. Lennie |
User: lendube
Member since: 08-06-2006 Total posts: 1548 |
From: paroper
Date: 02-03-2007, 03:54 PM (6 of 6)
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I take my naked machine to the dealer for adjustments all the time. I do usually leave my bobbin case but this time I did not because I finally had the adjustment I wanted on the bobbin. They'll use shop equipment to test whatever they need. I did leave my embroidery unit this time because it is getting a little black mark which makes me think that it might be just a tad out of adjustment. They don't usually take the embroidery module. Also, it will cost more for the cleaning because they will be looking at the module. some modules are "smart" and some of "dumb". It depends on how your machine is set up. If you have a dumb module there just isn't a whole lot that can go wrong..and if it does, there isn't a whole lot to fix (at least I don't think so). I think with the module it is just a matter of it works...or it doesn't. A lot of dealers just sit the machines on/in a cabinet, table, bookcase or something until they get to it. The covers only take up excess space..and they'll clean it and return it to you, so it isn't like any additional dust is a problem.
pam
Bernina 200e, Artista V5 Designer Plus, Explorations, Magic Box, Bernina 2000DE & 335 Bernette Serger, Bernina 1530 Sewing Machine, Bernina 1300 DC Overlock (with coverstitch) |
User: paroper
Member since: 02-03-2004 Total posts: 3775 |
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