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This archived content is from Mary Wilkins’ sewing and quilting message board “Sew What’s New,” which was retired in August 2007. It is being provided by “Sew What’s Up,” which serves as the new home for many members of “Sew What’s New.”
From: Anza54
Date: 05-01-2007, 11:04 AM (1 of 7)
Good Morning. I decided to buy myself a new sewing machine for my birthday. I have never owned a Kenmore and they had a sale so I went for it. I have used the machine off and on for 3 weeks. Yesterday I was using it and it jammed up on me 3 times. I took off throat plate cleaned out what little bit of thread lint was in there. It worked fine for about 2 hours and then it did it again. Cleaned it out again, still jammed up. I noticed the bobbin was low and making the bobbin case jump around. I have never known that to happen with any other machine I have owned. Any suggestions? I am tempted to take the darn thing back. Just under 30 days that I have had it. I wasn't impressed with the fact that the warranty is only for 90 days and if you want more coverage you had to pay for it. Thanks in advance.

User: Anza54
Member since: 03-13-2007
Total posts: 63
From: plrlegal
Date: 05-01-2007, 05:40 PM (2 of 7)
Barbara do you have the bobbin thread winding off the right way. If that is the case, the you can't properly thread the bobbin case which would allow the bobbin to jump around in the case and cause thread jams under the bobbin plate. Also check very carefully down under the bobbin case to be sure there is not a tiny piece of thread tangled up down there. If that is the case, it will keep catching your thread and causing nests. Also, check your top thread to be sure you haven't missed a thread guide and that your thread is not hanging on the edge of the spool or something. Clark's & Coat's thread spools for a while had the most annoying rough things around the edges of their thread spools and the thread would hang upon the edges of the spools.

User: plrlegal
Member since: 05-19-2001
Total posts: 318
From: pinecone
Date: 05-01-2007, 11:36 PM (3 of 7)
I was sputtering at my machine the other day as it was doing something similar. Got out the screw driver and lint brush, cleaned and added a tad bit of oil. :mad: It was still doing it. Took out the top thread and noticed that it had jumped the track. Made sure the thread was in all the thread guides and I am now a happy camper again. Hope your new baby works fine soon.
User: pinecone
Member since: 03-10-2007
Total posts: 59
From: PaulineG
Date: 05-01-2007, 11:59 PM (4 of 7)
My Janome will do the same thing when the top thread is slightly out. It also vibrates the bobbin (some more than others - brand dependent) as it gets close to the end but that doesn't seem to give me any problems.
User: PaulineG
Member since: 09-08-2006
Total posts: 901
From: Kylnne2
Date: 05-03-2007, 05:02 AM (5 of 7)
Anza do you have a model with the jam free top loading bobbin or do you have a model that has the vertical front load bobbin? If the vertical bobbin is an oscillating hook rather than a rotary hook it is more likely to jam if you ever sew off the fabric. If the bobbin is a top loader and the bobbin thread is pulling up then look inside the bobbin case under the bobbin and see if there is a little wad of lint or fluff that is causing this problem.
As for your warranty with no service contract involved, it is usually listed in the manual what the full warranty includes. One of my machines is a Kenmore and the warranty for 90 days is on all parts and mechanical adjustments. But there is also a 2 yr warranty on electical equipment and there is a 25 yr warranty to repair or replace free of charge any defects in material or workmanship on the internal part of the sewing machine.
I hope by now you have the problem solved.
User: Kylnne2
Member since: 07-10-2004
Total posts: 629
From: Anza54
Date: 05-03-2007, 12:01 PM (6 of 7)
Morning Kylnne2, The machine I bought is a new model Kenmore 16231. Says it is a jam proof magnetic horizontal bobbin. I cleaned out the area for lint the first time it jammed and it corrected itself. Did it again about 2 hours latter. Tried cleaning it again and no luck. I noticed that the bobbin was low at that point and it made the case jump around. I was getting so frustrated with it that I put it away and pulled out another machine to continue the work I was doing. I wasn't in the state of mind to continue messing with it to figure it out. When I bought the machine I asked about the warranty and was told it had 90 days. I haven't been all that impressed with the machine so I think I am going to return it. I bought it on a lark anyway. Thank you for your response. :smile:
User: Anza54
Member since: 03-13-2007
Total posts: 63
From: paroper
Date: 05-03-2007, 08:31 PM (7 of 7)
My guess is that as the bobbin got low it caught the end of the winding thread. If you do that, the bobbin will lock up every time. It will also happen if you have a little tiny piece of thead sticking out the side of the bobbin from winding the bobbin.

Some of the newer machines don't like it but the old fashioned way to wind a bobbin is to put the end of the thread through a hole nearest the center of the bobbin and HOLD ON to the thread until it breaks off. There should be no left over pieces of the thread sticking out the edge of the bobbin bobbin.

Bernina 200e, Artista V5 Designer Plus, Explorations, Magic Box, Bernina 2000DE & 335 Bernette Serger, Bernina 1530 Sewing Machine, Bernina 1300 DC Overlock (with coverstitch)
User: paroper
Member since: 02-03-2004
Total posts: 3775
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